What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express & PayPal.
Do you charge sales tax?
All Canadian orders are subject to their own provincial tax.
When will you ship my order?
We generally ship your order within 24-48 hours of order placement on business days (Monday-Friday until 4pm) Orders placed on Fridays after 4pm, Saturdays and Sundays will ship on the following Monday. Please be aware that the shipping time starts after your order has been processed by our team and dropped at the local post office. Please note: During times of high volume, i.e. holidays or a large event, our processing and shipping time may be greater than 48 hours.
Can I track my shipment?
Yes. As soon as your order has been processed and shipped you will receive a shipping confirmation email with tracking information included. It may end up in a spam folder, so check there if you don't receive it in a timely manner.
Do you offer expedited shipping?
We offer expedited shipping, through Canada Post Office.
Do you ship internationally?
We gladly ship to most countries outside of Canada. Be aware that shipping times will not be the same as they are domestically.
What is your return policy?
Returns and exchanges on unworn and unwashed items may be made within 14 days of your purchase. If we are unable to process your exchange we will refund you for the item. Please note that we do not reimburse any additional shipping costs you may incur when returning or exchanging items, unless it is our mistake in shipping the wrong size or item. We do not charge to ship an item back to you when making an exchange. Please double check your size on our website size chart.
Can I return / exchange an item bought online in your store?
You may return or exchange items bought through our online store at our location downtown Montreal, QC. Please bring your packing slip or the receipt which was emailed to you when you placed your order and we will gladly assist you!
The post office says my order has been delivered, but there's no package! Help!
Although it rarely happens, we will gladly assist you in finding lost packages. Please email us with your concern, email@example.com
How do your shirts fit?
They fit great! Our tees are cut for a youthful shape. Most of our garments fit a little snug to flatter almost any body type. If you're not sure what size to get or if you're in-between sizes, we recommend you order one size up. Please check the size chart located on our website to find more info on. Material information can be found on the product pages. If you have questions about sizing issues, please feel free to contact us for sizes you do not see in our inventory.
Do you carry sizes larger than 3X?
We understand that people come in all shapes and sizes. We wish we could have all sizes in stock, but we are still a small company and only have so much space in our shops and warehouse. We currently carry men's sizes XS-2XL and women’s sizes S-XL in most products.
Can I pick up my order from your downtown location?
Yes! Please notify us via email firstname.lastname@example.org or give us a call and you can them come pick up your items at our downtown location.
I forgot to use my discount code at checkout, can you apply the discount and refund me for the difference?
We apologize, but we cannot offer refunds for discount codes after a sale has been made. Hold onto it and use it next time!
You sent me the wrong item, the wrong size, or forgot an item!
We are truly sorry for our mistake! Please email us and we will fix the problem for you.
Do you have a website?
Our website is www.denimkings.com. You are on it. Welcome. Tell a friend!