EXCHANGE & RETURNS
*PLEASE CONTACT US FOR THE RETURN ADDRESS ON ALL ORDERS*
*All orders purchased at 20% off or more, are final sale
Item(s) purchased from denimkings.com may be returned within 30 days of your receipt of your package for a full refund of the purchase price. A refund will be issued in the original form of payment. There is no restocking fee. MERCHANDISE MUST HAVE THE ORIGINAL TAGS, MUST NOT HAVE BEEN WORN, ALTERED, WASHED, AND MUST BE IN ITS ORIGINAL CONDITION. We are not responsible for any damage to items that have been worn, altered or washed. All parts and accessories must be included.
If an item(s) were shipped incorrectly (i.e. wrong item, color, or size), denimkings.com will gladly issue a full refund for the purchase price including the shipping cost, if applicable. Once we receive the item(s) back, the refund, or replacement will be issued promptly. denimkings.com is not liable for any ordering errors made by the customer. Errors will be validated against the original invoice, and the entire process may take 2-4 weeks.
Any defective item(s) will be considered on a case-by-case basis. If purchased from denimkings.com, returns of defective item(s) may qualify for a full refund if received within the 30 day time period pursuant to denimkings.com’s return policy. If defective item(s) purchased from denimkings.com are received after the 30 day return period, returns will only qualify for partial credit or repair at our sole discretion.
Final sale items are not eligible for return.
Gift cards are not eligible for returns, exchanges or cash value.
Return via mail
You may ship them back to our warehouse. We only accept returns by courier, such as Canada Post and United States Postal Service (USPS); any other means will be refused.
For all international orders, be aware that you are responsible for customs charges, taxes and all other fees associated with the return. We urge you to contact your chosen shipping courier to minimize these fees.
We suggest you ship your return package pre-paid and insured with a regular service. To save time and potentially money we suggest writing “Return of Canadian goods” on the box.
If we receive a return package with customs charges, taxes or other fees, we will deduct these from the reimbursement.